Deliveries & Orders

Delivery

Delivery can take from 2 to 5 working days depending on your area. 

We offer free delivery on certain products. Other products will add a shipping fee according to your area. 

All our products are shipped directly from Japan. So it can take anywhere from 1 to 3 months. 

In the event of an order not fulfilled, we will either replace or fully refund your order.  Please contact asap. 

Unfortunately our system does not allow changing of deliveries. Please check your details before placing an order. 

For shipping throughout Africa please contact us on : info@adakzn.co.za

Unfortunately not, once you have placed your order we will send you a tracking number and delivery estimate time. 

Returns & Refunds

We do not accept any returns.

However, if a delivered product arrives broken or tampered with, the buyer is to submit a return request within 2 hours of receiving their order. 

If a return is accepted then the buyer will have the option to either replace the item or receive a full refund. 

Please email info@adakzn.co.za with details and pictures of the items. 

Unfortunately there is no warranty on any of our items. 

Payments & Promos

Once you have added your items to your cart, filled in your details and checked out. An invoice with our bank details will be sent to you. Once payment has been made we will notify you of all shipping details. 

To get all information on promos please send us your details here

Unfortunately we do not. 

If you have not received an order payment confirmation within 24 hours. Please email us : info@adakzn.co.za